How long will my order take to arrive?
To give you the best prices and product selection, some orders are shipped directly from our international partner warehouses. Most parcels arrive within 14 to 25 business days, but please allow up to 36 business days during busy periods or for remote locations.
Can I track my order?
Yes. Once your order has been processed, a tracking number is usually available. If you would like to track your parcel, simply send us a message with your order number and we will share the latest tracking details with you.
What if I want to return an item?
If you are not completely happy with your purchase, you may be able to return it as long as it is unused, in its original packaging, and within the time frame stated in our Returns Policy. Please refer to our Returns and Refunds page for full details and instructions before sending anything back.
How can I get in touch if I have a problem with my order?
If something is not right with your order, we are here to help. You can reach us through our Get Help or Contact page, or by using the chat option if it is available on the site. We will do our best to resolve your issue as quickly as possible.
How can I pay for my order?
You can securely pay for your order using major credit and debit cards and PayPal. All payments are processed through trusted payment providers so your details remain safe.
Will my order arrive all in one parcel?
Not always. Because we work with more than one supplier, items in the same order may be shipped separately. This means you might receive your products in different parcels and on different days, even if they were ordered together.
How can I stay in the loop about special offers and deals?
To hear first about new products, limited offers, and coffee inspiration, you can subscribe to our email list on the homepage and follow us on social media. This is the best way to stay connected with The Coffee House community.